Refund policy

PECCATO SEXYWEAR – RETURN & REFUND POLICY

Due to the intimate nature of our products and for hygiene and health reasons, all underwear sales are final once the product packaging has been opened, worn, tried on, washed, or otherwise used.

We accept return or exchange requests only for items that are unworn, unused, unwashed, and in their original packaging with all tags and protective materials intact, subject to approval.

Return requests must be submitted within 14 days of delivery.

Damaged, defective, or incorrect items: If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery and include your order number and clear photographs of the item. Once verified, we will provide an appropriate replacement or refund at no additional cost to you.

Non-returnable items: For hygiene reasons, underwear that has been worn, tried on, washed, altered, stained, damaged after delivery, or removed from sealed protective packaging when applicable cannot be returned or exchanged.

Final Sale items: Products clearly marked “Final Sale” are not eligible for return or exchange, except where required by applicable law.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return results from an error by Peccato Sexywear or the product arrived damaged or defective.

To request a return, exchange, or report a problem with an order, please contact us at alexgon@macgongroup.com before sending any merchandise back. Returns sent without prior authorization may not be accepted